Q2: Why is there sound when using?
A: The product adopts an air-cooled system, and the built-in fan helps the product to cool better. Slight noise when using is normal.
Absolute Power
With a massive 2,160Wh charging capacity, the innovative Explorer can power all your essential appliances, from hot plates and full-sized refrigerators to air conditioners and more. Perfect for elevating your family trips, embarking on adventures into the beautiful unknown, and living off-grid in the most inspiring settings, it gives you the power to impress.
SOLARPEAK™ TECHNOLOGY
Our Product & Design team has spent over a year developing Solarpeak™ Technology, an advanced MPPT solar regulator. This cutting-edge technology creates a smarter, more user-friendly, and highly efficient operating system. Its algorithm can identify, monitor, and optimize the maximum available input simultaneously, harnessing the most solar energy under any conditions. This results in up to 30% more solar recharging efficiency, reducing charging time to just 4 hours (0-80%) in direct sunlight.
Please Mind These While Solar Recharging:
1. Recharging time varies from a different location, temperature, weather, etc. The actual time may be different.
2. During recharging, keep your portable power station away from heat and direct sunlight in order to extend its life span.
Specifications
BATTERY INFO
Capacity: 2160Wh (43.2V 50Ah)
Cell Chemistry: Lithium-ion Battery
Lifecycle: 1000 cycles to 80%+ capacity
Management System: BMS, Over Voltage Protection, Short Circuit Protection
PORTS
AC Output: 120V, 60Hz, 2200W (4400W Peak)
USB-A Output: Quick Charge 3.0, 18W Max
USB-C Output: 100W Max, (5V, 9V, 12V, 15V, 20V up to 5A)
Car Ortt: 12V,10A
AC Input: 120V, 60Hz, 15A Max
DC Input: 11V-17.5V, 8A Max, Double to 8A Max, 17.5V-60V, 12A, Double to 24A/1400W Max
RECHARGE TIMES
AC Adapter: 2 Hours
12V Car Adapter: 24 Hours
2x SolarSaga 200W Solar Panel: 7.5 Hours
4x SolarSaga 200W Solar Panel: 4 Hours
6x SolarSaga 200W Solar Panel: 2.5 Hours
GENERAL
Weight: 43 lbs (19.5 kg)
Dimensions (LxWxD): 15.1 x 10.5 x 12.1 in
Operating Usage Temperature: 14-104F (-10-40℃)
Warranty: 5 Years
Frequently Asked Questions:
Q1: Can the product be brought onboard a plane?
Q3: Can I charge the Jackery Explorer 2000 Pro while a device is plugged in?
A: Yes, you can. When charged with AC input, it supports a maximum power output of 1800W. When charged with AC input + DC input ( i.e. solar charging or car charging) simultaneously - it supports a maximum power output of 1800W. When charged with DC input (i.e. solar charging or car charging), it supports a maximum power output of 2200W.
Q4: How to Keep this product when it is not used for a long time?
A: If the battery is to be unused for a long time (more than 3 months), it should be maintained at 60-80% of the rated capacity (it's recommended to check and charge every 3 months). Store it in a dry and cool place with a temperature range between 0 ℃~40 ℃, and humidity of 0%~60%. Avoid contact with corrosive substances, and be far from fire and heat sources.
Q5: Can it be used to jump-start a car?
A: We are very sorry, but it cannot be used to jump-start a vehicle. However, it can be used as a power supply for automobiles. You can recharge the car via a Jackery power supply cord, which is available for purchase separately.
Q6: Why is the output to the lower-power device automatically turned off after several hours?
A: In case of forgetting to turn off the output (causing the battery to drain), the Low Power Mode will be turned off by default. That is, when the port is connected to a small load device(AC Output≤25W, USB Output≤2W, Car Port≤2W) for 12 hours, the device will automatically be turned off. In case you want to resume recharging, press the carport button/USB button/AC button to restart the device. If you want to turn on the Low Power Mode, long-press the AC Button and DISPLAY until the Low Power Mode icon appears on the screen. If you need to turn off the Low Power Mode, repeat the above operation until the Low Power Mode icon disappears on the screen.
Q7: Why does the USB output operation indicator light up, the load device has no charging input, or cant work normally?
A: Please check whether the load device is broken first. If the device is normal, press the USB Button to restart the output.
Q8: What's included in the packing list?
A: The following items are included: AC power cord, car charger cable, user manual, brand stickers, and envelope
| Price Match Information: | Find a lower price? Call (833) 354-2275 and we'll match it! |
| When will my order arrive? | Please allow 4-7 days for delivery for products in stock. Want to delay delivery for later date? No problem! Just contact us. Will usually ship within 1 - 3 business days.Jackery Explorer 2000 Pro Power Station 21-0001-000099 |
At Solterra Supply, we aim to ensure your shopping experience is hassle-free, thus we've streamlined our process for returns and refunds:
Return Period: You have a 30-day window from the date of purchase to return items. Regrettably, returns cannot be accepted beyond this period.
Return Shipping Costs: If your purchase is defective or doesn't match the description, we'll cover the return shipping expenses. However, if you're returning an item due to a change of mind, the responsibility for shipping costs falls on you.
Defective or Damaged Items: In case you receive a damaged or defective product, please notify us within 30 days. We'll facilitate the return process at no extra charge. Upon receiving and assessing the item, we'll either issue a replacement or provide a full refund, including shipping costs.
Returns Due to Change of Mind: If you decide to return a purchase due to a change of mind, you have 30 days to do so. Please note, you'll be accountable for the return shipping fees. The item should be unused and in its original packaging. After inspection, we'll refund the item cost, excluding shipping charges.
Refund Processing: Upon receipt and verification of the returned item, we'll initiate a refund to your original payment method within 7 business days. Please note, the processing time might vary for the refund to reflect in your bank or card statement. If the refund doesn't appear after 10 business days, contact us at support@solterrasupply.com.
Kindly note that specific return scenarios may involve a restocking fee.
For any additional inquiries regarding our return or refund policy, our Customer Support team is available at support@solterrasupply.com.
Description
Absolute Power
With a massive 2,160Wh charging capacity, the innovative Explorer can power all your essential appliances, from hot plates and full-sized refrigerators to air conditioners and more. Perfect for elevating your family trips, embarking on adventures into the beautiful unknown, and living off-grid in the most inspiring settings, it gives you the power to impress.
SOLARPEAK™ TECHNOLOGY
Our Product & Design team has spent over a year developing Solarpeak™ Technology, an advanced MPPT solar regulator. This cutting-edge technology creates a smarter, more user-friendly, and highly efficient operating system. Its algorithm can identify, monitor, and optimize the maximum available input simultaneously, harnessing the most solar energy under any conditions. This results in up to 30% more solar recharging efficiency, reducing charging time to just 4 hours (0-80%) in direct sunlight.
Please Mind These While Solar Recharging:
1. Recharging time varies from a different location, temperature, weather, etc. The actual time may be different.
2. During recharging, keep your portable power station away from heat and direct sunlight in order to extend its life span.
Specifications
BATTERY INFO
Capacity: 2160Wh (43.2V 50Ah)
Cell Chemistry: Lithium-ion Battery
Lifecycle: 1000 cycles to 80%+ capacity
Management System: BMS, Over Voltage Protection, Short Circuit Protection
PORTS
AC Output: 120V, 60Hz, 2200W (4400W Peak)
USB-A Output: Quick Charge 3.0, 18W Max
USB-C Output: 100W Max, (5V, 9V, 12V, 15V, 20V up to 5A)
Car Ortt: 12V,10A
AC Input: 120V, 60Hz, 15A Max
DC Input: 11V-17.5V, 8A Max, Double to 8A Max, 17.5V-60V, 12A, Double to 24A/1400W Max
RECHARGE TIMES
AC Adapter: 2 Hours
12V Car Adapter: 24 Hours
2x SolarSaga 200W Solar Panel: 7.5 Hours
4x SolarSaga 200W Solar Panel: 4 Hours
6x SolarSaga 200W Solar Panel: 2.5 Hours
GENERAL
Weight: 43 lbs (19.5 kg)
Dimensions (LxWxD): 15.1 x 10.5 x 12.1 in
Operating Usage Temperature: 14-104F (-10-40℃)
Warranty: 5 Years
Frequently Asked Questions:
Q1: Can the product be brought onboard a plane?
Q2: Why is there sound when using?
A: The product adopts an air-cooled system, and the built-in fan helps the product to cool better. Slight noise when using is normal.
Q3: Can I charge the Jackery Explorer 2000 Pro while a device is plugged in?
A: Yes, you can. When charged with AC input, it supports a maximum power output of 1800W. When charged with AC input + DC input ( i.e. solar charging or car charging) simultaneously - it supports a maximum power output of 1800W. When charged with DC input (i.e. solar charging or car charging), it supports a maximum power output of 2200W.
Q4: How to Keep this product when it is not used for a long time?
A: If the battery is to be unused for a long time (more than 3 months), it should be maintained at 60-80% of the rated capacity (it's recommended to check and charge every 3 months). Store it in a dry and cool place with a temperature range between 0 ℃~40 ℃, and humidity of 0%~60%. Avoid contact with corrosive substances, and be far from fire and heat sources.
Q5: Can it be used to jump-start a car?
A: We are very sorry, but it cannot be used to jump-start a vehicle. However, it can be used as a power supply for automobiles. You can recharge the car via a Jackery power supply cord, which is available for purchase separately.
Q6: Why is the output to the lower-power device automatically turned off after several hours?
A: In case of forgetting to turn off the output (causing the battery to drain), the Low Power Mode will be turned off by default. That is, when the port is connected to a small load device(AC Output≤25W, USB Output≤2W, Car Port≤2W) for 12 hours, the device will automatically be turned off. In case you want to resume recharging, press the carport button/USB button/AC button to restart the device. If you want to turn on the Low Power Mode, long-press the AC Button and DISPLAY until the Low Power Mode icon appears on the screen. If you need to turn off the Low Power Mode, repeat the above operation until the Low Power Mode icon disappears on the screen.
Q7: Why does the USB output operation indicator light up, the load device has no charging input, or cant work normally?
A: Please check whether the load device is broken first. If the device is normal, press the USB Button to restart the output.
Q8: What's included in the packing list?
A: The following items are included: AC power cord, car charger cable, user manual, brand stickers, and envelope
Delivery Information & Price Match
| Price Match Information: | Find a lower price? Call (833) 354-2275 and we'll match it! |
| When will my order arrive? | Please allow 4-7 days for delivery for products in stock. Want to delay delivery for later date? No problem! Just contact us. Will usually ship within 1 - 3 business days.Jackery Explorer 2000 Pro Power Station 21-0001-000099 |
Returns
At Solterra Supply, we aim to ensure your shopping experience is hassle-free, thus we've streamlined our process for returns and refunds:
Return Period: You have a 30-day window from the date of purchase to return items. Regrettably, returns cannot be accepted beyond this period.
Return Shipping Costs: If your purchase is defective or doesn't match the description, we'll cover the return shipping expenses. However, if you're returning an item due to a change of mind, the responsibility for shipping costs falls on you.
Defective or Damaged Items: In case you receive a damaged or defective product, please notify us within 30 days. We'll facilitate the return process at no extra charge. Upon receiving and assessing the item, we'll either issue a replacement or provide a full refund, including shipping costs.
Returns Due to Change of Mind: If you decide to return a purchase due to a change of mind, you have 30 days to do so. Please note, you'll be accountable for the return shipping fees. The item should be unused and in its original packaging. After inspection, we'll refund the item cost, excluding shipping charges.
Refund Processing: Upon receipt and verification of the returned item, we'll initiate a refund to your original payment method within 7 business days. Please note, the processing time might vary for the refund to reflect in your bank or card statement. If the refund doesn't appear after 10 business days, contact us at support@solterrasupply.com.
Kindly note that specific return scenarios may involve a restocking fee.
For any additional inquiries regarding our return or refund policy, our Customer Support team is available at support@solterrasupply.com.
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